How to Cancel an Order

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Important: You can only cancel an item or order before it is shipped. Once shipped, it cannot be cancelled.
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Refund Processing: Refunds are processed within 24 hours but may take 3-10 business days to reach your account.
1

Log In

Go to your dashboard and click on "My Orders".

2

Find Order

Locate the order you wish to cancel.

3

Cancel Item

Click "Cancel Item", choose a reason, and submit.

4

Verify

Check that the status now says "Cancelled".

chat Need Help?
Contact our help channels if you need further assistance.